Privacy Policy — Icon Plumbing, Escondido

When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of your plumbing issue. If you book a job, we also keep notes about the work we performed at your property.

Like most websites, we automatically collect basic technical information when you visit, such as your IP address, browser type, device type, and the pages you view. This helps us keep the site working and understand what visitors find useful.

We use your information to schedule service, send a technician to your address, prepare quotes, process payments, and follow up on completed work. If you ask us a question by phone, email, or web form, we use your details to answer it.

We also use contact information to send appointment reminders, service updates, and occasional maintenance tips. You can opt out of marketing messages at any time by telling us or using the unsubscribe link in an email.

Our website uses cookies and similar technologies to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device; they do not give us access to your personal files.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended.

We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our site. These tools collect anonymous data like page views, time on site, and general location. We use the results to improve our website and our service.

We may also use third-party scheduling, payment processing, or review platforms. When you interact with those tools, their own privacy policies apply to the information you provide.

We do not sell your personal information. We share it only with trusted service providers who help us run the business, such as payment processors, scheduling software, and email services. These providers are required to keep your information confidential.

We may disclose information if required by law, to respond to a legal request, or to protect the rights, safety, and property of Icon Plumbing, our customers, or the public.

We keep your information for as long as needed to provide service, maintain accurate records, and meet legal or tax requirements. When information is no longer needed, we securely delete or destroy it.

If you ask us to remove your information, we will do so unless we are required to keep it for a legal or business reason, such as an open invoice or service record.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access for employees, and safe handling of paper records.

No method of transmission or storage is completely secure. If you have reason to believe your information has been compromised, contact us right away so we can help.

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop sending marketing messages.

California residents may have additional rights under state privacy laws, including the right to know what categories of information we collect and how we use it. To make a request, call us or email us using the contact details below. We will respond within a reasonable time.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it promptly.

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page periodically. Your continued use of our website or services after an update means you accept the revised policy.